We ship orders within 1-2 business days . During peak periods it may take up to 3-5 business days due to high order volume.

Free delivery from 100 € of purchase in France

Unfortunately, we are unable to manage exchanges. If you are not satisfied with your product and wish to purchase another item, you must follow the returns process and place a new order online.

If your item is damaged or broken, you can always file a complaint. Please contact our customer service team hellorawarchives@gmail.com with a description and photos showing the damage. Always indicate your order number.

Unfortunately, we are unable to change orders once they are finalized. However, you can cancel your order and reorder with the correct items. Please contact our customer service at hellorawarchives@gmail.com with your order number.

If you are not satisfied with your order, items can be returned within 14 days for an exchange or refund.

* Earrings are neither returned nor exchanged for reasons of hygiene.*

Just send an email to: hellorawarchives@gmail.com

Please specify the reason why you wish to return or exchange your item(s). If an item is defective, please provide more details.

You must contact our customer service to change your shipping address. The shipping address can only be changed before the order is shipped. Unfortunately, you cannot update your shipping address yourself once the order has been placed. Currently, we can only change the shipping address in the country of delivery.

Shipping costs for returns are the responsibility of the buyer.

​Items must be sent with the carrier of your choice who nevertheless provides a tracking number that you are requested to communicate to us.

RAW ARCHIVES Customer Service is always happy to help you!

Contact us by chat; our chat service is open non-stop with varied opening hours during the weekend.

By email: hellorawarchives@gmail.com

We will do our best to respond to you within 24 business hours.

Business hours
Monday to Friday from 10.00 a.m. to 6.00 p.m. CET