TERMS OF SALES
Updated: 06/08/2024
INFORMATION
I- APPLICATION OF THE GENERAL CONDITIONS OF SALE
These general conditions of sale apply to all orders placed on the orpheeshop.com site by any user. Their purpose is in particular to inform the Customer about the procedures for placing an online order, delivery of the products ordered and the conditions for returning and refunding the products ordered.
These Conditions are applicable without restriction or reservation to all products offered for sale on the Site. Any order of one or more products on the site implies consultation and unreserved acceptance on the part of the Customer of these Conditions and the applicable prices. These Conditions take precedence over any other document.
RAW ARCHIVES reserves the right to modify these Terms at any time. Such modifications will be effective as soon as they are visible on the Site. If you continue to use the Site after such modifications, this will constitute your acceptance of the new general conditions of sale. It is therefore important to regularly consult the Conditions for the latest updates. If you do not agree to these changes, please stop using the Site immediately.
The conditions applicable to any order are those in force at the time of the order.
Any buyer on the Site is deemed to have read and accepted these Conditions in their entirety before validating their order.
II- SITE AND ACCESSIBILITY OF THE SITE
www.rawarchives.com is an e-commerce site which belongs to the company "NOM PRENOM", whose head office is located at ADDRESSES registered with the RCS Paris under SIRET number 00000000.
The Site is published by the Company and hosted by Shopify.
III- AVAILABILITY OF PRODUCTS
You can purchase our products while stock lasts, and the offers remain valid as long as they are visible on the Site. We reserve the right, at any time, to withdraw any product for sale on the Site.
In the event of product unavailability after validation of your order, we will inform you by email quickly. We will then offer you a new deadline or an equivalent product or a refund for this item.
IV- PRODUCTS
The products sold by the Site are identified by one or more photos, by a descriptive text in French and a price including tax in euros.
The photographs taken for the Site are intended to be as faithful as possible to the products sold. However, we cannot ensure perfect similarity between photos and articles because the colors rendered may vary from one computer to another. The photographs are therefore presented for informational purposes only and are not contractual.
Textile prints are not produced in series but in an artisanal manner, so the color density and placement of the patterns may vary from one item to another.
The products remain the property of the Site until full payment of the price.
IV- PRICES
All prices are indicated in euros, all taxes included, and are calculated as accurately as possible. The brand reserves the right to modify the prices of products sold on the Site at any time and without notice.
The price of products sold on the Site does not include:
Shipping costs for the products in the order or any additional costs which will be indicated to the Customer at the latest when paying for the order. Shipping costs vary depending on the delivery address, weight and volume of the items, and are specified as the order is placed, in your shopping cart.
In the event of an order to a country other than mainland France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. The Company is not liable for these duties and amounts, they will therefore be your responsibility and will be your responsibility both in terms of declarations and payment to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.
VI- ORDER TERMS
1- Prerequisites
To be able to place an order for products on the Site, the Customer is informed that he must:
- Be at least 18 years old;
- Be legally capable of purchasing ordered products;
- Be the holder of the bank card used to pay for the order or, failing that, be duly authorized to use it to pay for your order.
The Customer guarantees the Company that he meets all of these conditions and that the bank account associated with the means of payment used on the Site to pay for his order is sufficiently funded to satisfy his purchase obligation.
2- Order process
The Customer can select as many Products as he wishes which will be added to the basket (the “Basket”). The Basket summarizes the Products chosen by the Customer as well as the prices and related costs. The Customer may freely modify the Basket before validation of his Order. Validation constitutes proof of validation by the Customer of the entire order and of the payable sums due in execution of said order, as well as full and unreserved acceptance of the entirety of these Conditions and the quote relating to the order.
A confirmation email including the invoice will be sent to the Customer. To this end, the Customer formally accepts the use of email for confirmation of the content of his Order and to receive his invoice electronically.
All data provided by the customer throughout the placing of the order and the confirmation by the Company of the registration of the order will constitute proof of the transaction.
The order is only final upon full payment of the price of the order by the Customer.
VII- PAYMENT
Any order placed on the Site must be paid for at the time of ordering. The execution of the order only takes place after full payment by the Customer of the amount of his order.
Payments are made online using a secure online payment system. Orders can be paid by credit card, via Paypal.
The order will be executed after agreement with the bank payment center. If the latter agrees, the account will be immediately debited and the order validated. In case of refusal, the order will be canceled.
Please note that there is no obligation to have a Paypal account to make a payment. You can pay directly on the Paypal platform with your bank card (Visa, Mastercard, AMEX).
Receipt of the confirmation email from the Company confirms receipt of your order. The email confirmation of electronic payment serves as an invoice.
The order validation date corresponds to the date of payment by online bank card.
VIII- DELIVERY
After your order, you will receive a confirmation by email. Delivery time can be between two days and two weeks, depending on the number of orders and workload. The maximum shipping time is 2 weeks from the day of the order.
Orders are sent by post via Colissimo with tracking. You will receive an email on the day of delivery with the tracking number for your order. Each creation will be packaged in its own tissue paper in a sturdy cardboard box.
The products are delivered at the Customer's expense, to their home or to the address indicated by the Customer during the order process. It is the Customer's responsibility to verify the accuracy of the information mentioned when ordering.
From the time the order is shipped, the average delivery times are as follows:
- 2 to 5 working days by Colissimo for France
- 5 to 10 working days by international Colissimo - available soon
Delivery may, however, be delayed for reasons beyond our control. In this case, we undertake to keep the Customer informed of the situation.
Shipping cost :
> France:
- offered from 120€
- depending on the weight of the package: between €3.5 and €8.2
The Customer is informed that the delivery of the products is carried out by Colissimo and consequently authorizes the Company to transmit his personal data to Colissimo in order to enable the latter to deliver his Order to the delivery address he has provided. when placing an order.
The Customer receives via email from Colissimo the tracking number assigned to the package, allowing them to follow the delivery process of their order. If the Customer is absent during delivery, a delivery notice will be left in the mailbox.
We decline all responsibility in the event of loss, theft, damage or delay in delivery due to errors or disruptions attributable to carriers.
IX- RIGHT OF WITHDRAWAL
In accordance with the provisions of articles L121-21 et seq. of the Consumer Code, the buyer has a right of withdrawal for any reason whatsoever and will only be responsible for shipping costs. The law allows the buyer to have 14 days from delivery of the product to do so. If the deadline expires on a Saturday, Sunday, public holiday or other public holiday, it is extended to the next business day. Beyond that, RAW ARCHIVES will be free to refuse the return or refund. Your requests should be sent to hellorawarchives @gmail.com or via the form site.
Return or exchange of items will only be accepted if the ordered items are returned in perfect condition, unused or damaged or if they are made with your exclusive measurements so that they cannot be resold after their return.
The Company cannot be held responsible for any loss or damage occurring during transport, it is therefore recommended that the Customer use a tracked shipping service. In the event of loss or damage during transport, the Customer must contact their carrier directly. If the items are not received at the address indicated above, the Company will not be able to process the return.
X- GUARANTEES
All products sold on the Site benefit from the following legal guarantees:
A- Legal guarantee of conformity
In accordance with article L211-4 of the Consumer Code
"The seller is required to deliver goods in conformity with the contract and is responsible for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this was made his responsibility by the contract or was carried out under his responsibility.”
In accordance with article L211-5 of the Consumer Code
“To comply with the contract, the property must:
- be suitable for the use usually expected of a similar good and, where applicable: - correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model : - present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling.
- or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.”
In accordance with article L211-12 of the Consumer Code “The action resulting from the lack of conformity is prescribed two years from the delivery of the good.”
B- Guarantees against hidden defects
In accordance with article 1641 of the Civil Code:
“The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or “He would have paid less if he had known about them.”
In accordance with article 1648 of the Civil Code paragraph 1:
“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »
XI- PERSONAL DATA AND COOKIES
RAW ARCHIVES undertakes not to reveal to anyone other than the information you communicate to it.
The user has the right to access, modify, rectify and delete data concerning him. To exercise this right, the Customer must send an email to hellorawarchives@gmail.com indicating “Change personal data” in the subject of the email.
XII- INTELLECTUAL PROPERTY
All intellectual property rights of the Site and its contents belong exclusively to the Company. Any reproduction, use or partial or total modification of an element of the Site, in any form whatsoever, cannot be carried out without express authorization from the Company, which reserves the right to initiate proceedings under intellectual property.
The Client is granted a limited license, including consultation and use of the Site for personal purposes, and excluding downloading or modifying its contents, in whole or in part, without express written consent from the Company. This license excludes any use of the Site for commercial or resale purposes, any recovery and use of product descriptions or prices, any derivative use of the Site or its contents, or any use of data mining tools, robots indexing or data collection and extraction tools. It is prohibited to reproduce, duplicate, copy, sell, or in any other way exploit all or part of the Site for commercial purposes without express written permission. It is prohibited to use techniques to incorporate any trademarks, logos, proprietary information (including images, text, page layouts or forms) belonging to the Company without express written permission. You may not use meta tags or any other “hidden text” utilizing the company’s name or trademark without express written permission.
XIII- RESPONSIBILITY
The Company cannot be held responsible for direct or indirect damage which could result from access to the Site or use of the Site and/or its information, including its inaccessibility, loss of data, deterioration, destruction or viruses. which could affect the Customer's computer equipment and/or the presence of viruses on the Site.
We strive to provide reliable content on the Site, however and despite all our efforts we cannot guarantee that the Site is free from inaccuracies or omissions and we cannot be held responsible for errors or omissions, lack of availability of information and services.
XIV- APPLICABLE JURISDICTION
The sale of products sold on the Site is subject to French law.
The terms and conditions of sale, as well as the contractual relationship between the Customer and the Company, are governed by French legislation. The parties accept the jurisdiction of the courts of Paris for any action brought following or related to these Conditions.
XV- CONTACT
For any questions regarding online product orders, please write to us at: hellorawarchives@gmail.com . We will do what is necessary to respond to you as quickly as possible.